Work

Exploring the Role of Negative Emotions on Customer’s Intention to Complain

Year: 2013

Type: article

Study design: Observational Study

Source: Vision The Journal of Business Perspective

DOI: 10.1177/0972262913496725

Author: Sapna Choraria

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1991232803

FWCI: 3.669

Cites: 74

Cited by: 18

Related to: 10