Work

Generating positive word‐of‐mouth communication through customer‐employee relationships

Year: 2001

Type: article

Study design: Observational Study

Source: International Journal of Service Industry Management

DOI: 10.1108/09564230110382763

Authors: Dwayne D. Gremler, Kevin P. Gwinner, Stephen W. Brown

Institutions: Bowling Green State University, Kansas State University, Arizona State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1991305482

FWCI: 16.15

Cites: 50

Cited by: 527

Related to: 10