Work

Linking Perceived Quality and Customer Satisfaction to Store Traffic and Revenue Growth*

Year: 2004

Type: article

Source: Decision Sciences

DOI: 10.1111/j.1540-5915.2004.02671.x

Authors: Emin Babakus, Carol C. Bienstock, James R. Van Scotter

Institutions: University of Memphis, Radford University, Louisiana State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1992479842

FWCI: 28.09

Cites: 70

Cited by: 301

Related to: 10