Work

Logistics Service Quality as a Segment-Customized Process

Year: 2001

Type: article

Source: Journal of Marketing

DOI: 10.1509/jmkg.65.4.82.18390

Authors: John T. Mentzer, Daniel J. Flint, G. Tomas M. Hult

Institutions: University of Tennessee at Knoxville, Florida State University, Michigan State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1993734218

FWCI: 28.23

Cites: 77

Cited by: 1,058

Related to: 10