Work

The Language of Marketplace Rituals: Implications for Customer Experience Management

Year: 2012

Type: article

Source: Journal of Retailing

DOI: 10.1016/j.jretai.2012.02.002

Authors: Cele C. Otnes, Behice Ece Ilhan, Atul Kulkarni

Institutions: University of Illinois Urbana-Champaign, Purdue University Northwest, University of Missouri–Kansas City

Language: English

Topic: Consumer Retail Behavior Studies

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: University of Illinois at Urbana-Champaign

OpenAlex ID: W1993849417

FWCI: 15.5

Cites: 80

Cited by: 83

Related to: 10