Work

Testing the sufficiency of the theory of planned behavior: a case of customer dissatisfaction responses in restaurants

Year: 2004

Type: article

Study design: Observational Study

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2004.10.006

Authors: Simone Cheng, Terry Lam, Cathy H.C. Hsu

Institution: Hong Kong Polytechnic University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1994068721

FWCI: 5.618

Cites: 42

Cited by: 165

Related to: 9