Work

A customer contact measurement model: an extension

Year: 2000

Type: article

Source: International Journal of Service Industry Management

DOI: 10.1108/09564230010310277

Author: Deborah L. Kellogg

Institution: University of Colorado Denver

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1996724844

FWCI: 1.839

Cites: 15

Cited by: 22

Related to: 10