Work

Developing e-service quality scales: A literature review

Year: 2010

Type: article

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2010.06.003

Author: Riadh Ladhari

Institution: Université Laval

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1996991921

FWCI: 31.07

Cites: 68

Cited by: 470

Related to: 10