Work

Factorial and discriminant analyses of the underpinnings of relationship marketing and customer satisfaction

Year: 2005

Type: article

Study design: Observational Study

Source: International Journal of Bank Marketing

DOI: 10.1108/02652320510629908

Authors: Nelson Oly Ndubisi, Chan Kok Wah

Institution: Monash University Malaysia

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1997818371

FWCI: 13.72

Cites: 54

Cited by: 348

Related to: 10