Work

How procedural, financial and relational switching costs affect customer satisfaction, repurchase intentions, and repurchase behavior: A meta-analysis

Year: 2015

Type: review

Study designs: Systematic Review, Meta-Analysis

Source: International Journal of Research in Marketing

DOI: 10.1016/j.ijresmar.2015.01.001

Authors: Markus Blut, Carly M. Frennea, Vikas Mittal, David L. Mothersbaugh

Institutions: Durham University, Newcastle University, Rice University, Baylor College of Medicine, University of Alabama

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W1998338228

FWCI: 0.176

Cites: 7

Cited by: 21

Related to: 10