Work

Service Management: An Evaluation and the Future

Year: 1994

Type: article

Source: International Journal of Service Industry Management

DOI: 10.1108/09564239410051920

Author: Evert Gummesson

Institution: Stockholm University

Language: English

Topic: Service and Product Innovation

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1999174544

FWCI: 16.94

Cites: 27

Cited by: 249

Related to: 10