Work

Service Recovery Paradox: A Meta-Analysis

Year: 2007

Type: review

Study designs: Systematic Review, Meta-Analysis

Source: Journal of Service Research

DOI: 10.1177/1094670507303012

Authors: Celso Augusto de Matos, Jorge Luiz Henrique, Carlos Alberto Vargas Rossi

Institutions: Universidade Federal do Rio Grande, Universidade Federal do Rio Grande do Sul

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1999514648

FWCI: 5.556

Cites: 62

Cited by: 345

Related to: 10