Work

The impact of other customers on service experiences: A critical incident examination of “getting along”

Year: 1997

Type: article

Study design: Observational Study

Source: Journal of Retailing

DOI: 10.1016/s0022-4359(97)90015-4

Authors: Stephen J. Grove, Raymond P. Fisk

Institutions: Clemson University, LSU New Orleans

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1999625179

FWCI: 13.71

Cites: 60

Cited by: 788

Related to: 10