Work

The relationship between satisfaction and loyalty: A mediator analysis

Year: 2013

Type: article

Study design: Observational Study

Source: Journal of Business Research

DOI: 10.1016/j.jbusres.2013.11.038

Authors: Araceli Picón, Ignacio Castro, José L. Roldán

Institution: Universidad de Sevilla

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2001560756

FWCI: 25.97

Cites: 30

Cited by: 219

Related to: 10