Work

The role of employee effort in satisfaction with service transactions

Year: 1995

Type: article

Source: Journal of Business Research

DOI: 10.1016/0148-2963(94)00049-k

Authors: Lois A. Mohr, Mary Jo Bitner

Institutions: Georgia State University, Arizona State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2002027130

FWCI: 15.43

Cites: 40

Cited by: 626

Related to: 10