Work

Intelligent call routing

Year: 2011

Type: conference-paper

Source: International Workshop on Multimedia Data Mining (MDM/KDD)

DOI: 10.1145/2237827.2237832

Author: Abbas Raza Ali

Institution: IBM (United Kingdom)

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2002742430

FWCI: 1.492

Cites: 14

Cited by: 15

Related to: 10