Work

An exploratory study of service value in the USA and Ecuador

Year: 1999

Type: article

Study design: Observational Study

Source: International Journal of Service Industry Management

DOI: 10.1108/09564239910289003

Authors: Michael K. Brady, Christopher J. Robertson

Institutions: Boston College, Northeastern University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2004721760

FWCI: 2.047

Cites: 39

Cited by: 118

Related to: 10