Work

The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges

Year: 1998

Type: article

Source: Journal of Marketing

DOI: 10.1177/002224299806200404

Authors: Glenn B. Voss, A. Parasuraman, Dhruv Grewal

Institutions: North Carolina State University, University of Miami

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2005931066

FWCI: 33.78

Cites: 57

Cited by: 1,141

Related to: 10