Work

A longitudinal examination of customer commitment and loyalty

Year: 2014

Type: article

Study design: Observational Study

Source: Journal of service management

DOI: 10.1108/josm-01-2013-0025

Authors: Bart Lariviere, Timothy L. Keiningham, Bruce Cooil, Lerzan Aksoy, Edward C. Malthouse

Institutions: Ghent University, Ipsos (United States), Vanderbilt University, Fordham University, Northwestern University, Northwestern University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funders: Vanderbilt University, Fonds Wetenschappelijk Onderzoek, Vlaamse regering

OpenAlex ID: W2006180739

FWCI: 16.86

Cites: 79

Cited by: 81

Related to: 10