Work

SERVQUAL as a Measuring Instrument for Service Provider Gaps in Business Schools

Year: 1992

Type: article

Source: Management Research News

DOI: 10.1108/eb028197

Authors: Stefano Rigotti, Leyland Pitt

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Quality education

Open Access status: closed

OpenAlex ID: W2008494738

FWCI: 2.192

Cites: 21

Cited by: 77

Related to: 10