Work

The effects of the current economic situation on customer satisfaction and retail patronage behaviour

Year: 2012

Type: article

Study design: Observational Study

Source: Total Quality Management & Business Excellence

DOI: 10.1080/14783363.2012.661133

Authors: María Pilar Martínez-Ruiz, Ana Isabel Jiménez-Zarco, Alicia Izquierdo-Yusta

Institutions: University of Castilla-La Mancha, Universitat Oberta de Catalunya, Universidad de Burgos

Language: English

Topic: Consumer Retail Behavior Studies

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

Funders: Fundación Ramón Areces, China Scholarship Council

OpenAlex ID: W2009031602

FWCI: 5.481

Cites: 57

Cited by: 17

Related to: 10