Work

Models of Consumer Satisfaction Formation: An Extension

Year: 1988

Type: article

Source: Journal of Marketing Research

DOI: 10.1177/002224378802500209

Authors: David K. Tse, Peter C. Wilton

Institution: University of British Columbia

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2010427130

FWCI: 20.23

Cites: 44

Cited by: 2,329

Related to: 10