Work

An extended service recovery model: the moderating impact of temporal sequence of events

Year: 2012

Type: article

Source: Journal of Services Marketing

DOI: 10.1108/08876041211266477

Authors: Kriengsin Prasongsukarn, Paul G. Patterson

Institutions: Assumption University, UNSW Sydney

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W2011462441

FWCI: 7.81

Cites: 44

Cited by: 62

Related to: 10