Work

Measuring IT service quality: evaluation of IT service quality measurement framework in industry

Year: 2014

Type: article

Study design: Observational Study

Source: Journal of Service Science Research

DOI: 10.1007/s12927-014-0005-5

Authors: Aileen Cater-Steel, Marion Lepmets

Institutions: University of Southern Queensland, Dundalk Institute of Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funders: Fonds National de la Recherche Luxembourg, Tallinna Tehnikaülikool

OpenAlex ID: W2013008524

FWCI: 1.585

Cites: 20

Cited by: 15

Related to: 10