Work

Ability of Experience Design Elements to Elicit Emotions and Loyalty Behaviors

Year: 2004

Type: article

Source: Decision Sciences

DOI: 10.1111/j.0011-7315.2004.02611.x

Authors: Madeleine E. Pullman, Michael A. Gross

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2013502477

FWCI: 21.54

Cites: 89

Cited by: 721

Related to: 10