Work

Does ethnic focus change how banks should implement customer relationship management?

Year: 2003

Type: article

Source: Journal of Financial Services Marketing

DOI: 10.1057/palgrave.fsm.4770106

Authors: Premala Shanmuganthan, Spinder Dhaliwal, Merlin Stone, Bryan Foss

Institution: IBM (United Kingdom)

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Reduced inequalities

Open Access status: closed

OpenAlex ID: W2016581381

FWCI: 3.577

Cites: 1

Cited by: 21

Related to: 10