Work

Scenarios for future service encounters

Year: 2004

Type: article

Source: Service Industries Journal

DOI: 10.1080/0264206042000247795

Authors: Julia Kiely, Neal Beamish, Colin Armistead

Institution: Bournemouth University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2016646049

FWCI: 0.93

Cites: 25

Cited by: 14

Related to: 10