Work

Emotions and stability in telecom‐customer relationships

Year: 2009

Type: article

Source: Journal of service management

DOI: 10.1108/09564230910952771

Authors: Inger Roos, Margareta Friman, Bo Edvardsson

Institution: Karlstad University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2019910859

FWCI: 7.683

Cites: 40

Cited by: 46

Related to: 10