Work

How Well Does the Firm Know its Customers? The Moderating Effect of Market Orientation in the Hospitality Industry

Year: 2007

Type: article

Source: Tourism Economics

DOI: 10.5367/000000007779784461

Authors: Kåre Sandvik, Kjell Grønhaug

Institutions: Buskerud University College, Norwegian School of Economics

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2020943749

FWCI: 4.603

Cites: 46

Cited by: 16

Related to: 10