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Cognitive, affective, conative, and action loyalty: Testing the impact of inertia

Year: 2011

Type: article

Study design: Observational Study

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2011.03.006

Authors: Heesup Han, Yunhi Kim, Eui-Keun Kim

Institutions: Dong-A University, Kyungnam University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2021649699

FWCI: 16.26

Cites: 62

Cited by: 295

Related to: 10