Work

Customer perceived value: a substitute for satisfaction in business markets?

Year: 2002

Type: article

Study design: Observational Study

Source: Journal of Business and Industrial Marketing

DOI: 10.1108/08858620210419754

Authors: Andreas Eggert, Wolfgang Ulaga

Institutions: University of Kaiserslautern, Ecole des Hautes Etudes Commerciales du Nord

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2021949104

FWCI: 30.9

Cites: 38

Cited by: 1,332

Related to: 9