Work

How to Measure Customer Satisfaction

Year: 2000

Type: book-review

Source: Interactive Marketing

DOI: 10.1057/palgrave.im.4340046

Author: Robert Shaw

Institution: Cranfield University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: bronze

OpenAlex ID: W2023326176

Cites:

Cited by: 35

Related to: 10