Work

Revisiting the Satisfaction–Loyalty Relationship: Empirical Generalizations and Directions for Future Research

Year: 2013

Type: article

Source: Journal of Retailing

DOI: 10.1016/j.jretai.2013.02.001

Authors: V. Kumar, Ilaria Dalla Pozza, Jaishankar Ganesh

Institutions: Georgia State University, IPAG Business School, Rutgers, The State University of New Jersey

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2023895512

FWCI: 73.65

Cites: 107

Cited by: 568

Related to: 10