Work

Service quality in retailing: relative efficiency of alternative measurement scales for different product‐service environments

Year: 2000

Type: article

Source: International Journal of Retail & Distribution Management

DOI: 10.1108/09590550010315106

Authors: Subhash C. Mehta, Ashok K. Lalwani, Soon Li Han

Institutions: National University of Singapore, Temasek Polytechnic

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2024366352

FWCI: 2.934

Cites: 15

Cited by: 207

Related to: 10