Work

Operational Drivers of Customer Loyalty in Electronic Retailing: An Empirical Analysis of Electronic Food Retailers

Year: 2001

Type: article

Source: Manufacturing & Service Operations Management

DOI: 10.1287/msom.3.3.264.9890

Authors: Gregory R. Heim, Kingshuk K. Sinha

Institutions: Boston College, University of Minnesota

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: Alfred P. Sloan Foundation

OpenAlex ID: W2024843209

FWCI: 5.769

Cites: 9

Cited by: 163

Related to: 10