Work

Comparing alternative instruments to measure service quality in higher education

Year: 2009

Type: article

Study design: Observational Study

Source: Quality Assurance in Education

DOI: 10.1108/09684880910951381

Author: Ana Brochado

Institution: Universidade do Porto

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Quality education

Open Access status: closed

OpenAlex ID: W2026356388

FWCI: 31.82

Cites: 47

Cited by: 365

Related to: 10