Work

The service experience in two cultures: A behavioral perspective

Year: 1997

Type: article

Study design: Observational Study

Source: Journal of Retailing

DOI: 10.1016/s0022-4359(97)90022-1

Author: K Winsted

Institution: Pace University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2026374152

FWCI: 19.42

Cites: 70

Cited by: 408

Related to: 10