Work

Selected Determinants of Consumer Satisfaction and Complaint Reports

Year: 1983

Type: article

Study design: Observational Study

Source: Journal of Marketing Research

DOI: 10.1177/002224378302000103

Authors: William O. Bearden, Jesse E. Teel

Institution: University of South Carolina

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2027526741

FWCI: 12.93

Cites: 37

Cited by: 1,493

Related to: 10