Work

From self-service to super-service: a resource mapping framework for co-creating value by shifting the boundary between provider and customer

Year: 2010

Type: article

Source: Information Systems and e-Business Management

DOI: 10.1007/s10257-010-0142-4

Authors: Christopher S. Campbell, Paul P. Maglio, Mark M. Davis

Institutions: IBM Research - Almaden, Bentley University

Language: English

Topic: Service and Product Innovation

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2028359368

FWCI: 9.501

Cites: 23

Cited by: 62

Related to: 10