Work

Revisiting the norm concept in relational governance

Year: 2009

Type: article

Source: Industrial Marketing Management

DOI: 10.1016/j.indmarman.2009.04.004

Authors: Christoph M. Ott, Björn Sven Ivens

Institution: University of Lausanne

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2028446526

FWCI: 4.723

Cites: 55

Cited by: 16

Related to: 10