Work

IT‐based services and service quality in consumer banking

Year: 2002

Type: article

Study design: Observational Study

Source: International Journal of Service Industry Management

DOI: 10.1108/09564230210421164

Authors: Faye X. Zhu, Walter Wymer, Injazz Chen

Institutions: Rowan University, Christopher Newport University, Cleveland State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2028738935

FWCI: 28.77

Cites: 48

Cited by: 411

Related to: 10