Work

Customer-sales associate retail relationships

Year: 1996

Type: article

Source: Journal of Retailing

DOI: 10.1016/s0022-4359(96)90028-7

Author: S Beatty

Institution: University of Alabama

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2029370015

FWCI: 14.4

Cites: 46

Cited by: 876

Related to: 10