Work

Bases of e-store loyalty: Perceived switching barriers and satisfaction

Year: 2005

Type: article

Study design: Observational Study

Source: Journal of Business Research

DOI: 10.1016/j.jbusres.2005.06.001

Authors: George Balabanis, Nina Reynolds, Antonis Simintiras

Institutions: City, University of London, Swansea University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2029685606

FWCI: 9.802

Cites: 56

Cited by: 307

Related to: 10