Work

Customer retention, loyalty, and satisfaction in the German mobile cellular telecommunications market

Year: 2001

Type: article

Study design: Observational Study

Source: Telecommunications Policy

DOI: 10.1016/s0308-5961(00)00097-5

Authors: Torsten J Gerpott, Wolfgang Rams, Andreas Schindler

Institutions: University of Duisburg-Essen, Deutsche Telekom (Germany)

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2029876747

FWCI: 12.69

Cites: 25

Cited by: 766

Related to: 10