Work

Distinguishing between service relationships and encounters.

Year: 1999

Type: article

Source: Journal of Applied Psychology

DOI: 10.1037//0021-9010.84.2.218

Authors: Barbara A. Gutek, Anita D. Bhappu, Matthew A. Liao-Troth, Bennett Cherry

Institution: University of Arizona

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2030638771

FWCI: 23.71

Cites: 32

Cited by: 345

Related to: 10