Work

The impact of information technology deployment on trust, commitment and value creation in business relationships

Year: 2004

Type: article

Source: Journal of Business and Industrial Marketing

DOI: 10.1108/08858620410531333

Authors: Ricky Ryssel, Thomas Ritter, Hans Georg Gemünden

Institutions: Siemens (Germany), Technische Universität Berlin

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: closed

OpenAlex ID: W2031025984

FWCI: 23.41

Cites: 56

Cited by: 274

Related to: 10