Work

The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions

Year: 1981

Type: article

Source: Operations Research

DOI: 10.1287/opre.29.4.698

Author: Richard B. Chase

Institution: University of Arizona

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2035546400

FWCI: 7.911

Cites: 19

Cited by: 608

Related to: 10