Work

Antecedents to satisfaction with service recovery

Year: 2000

Type: article

Study design: Observational Study

Source: European Journal of Marketing

DOI: 10.1108/03090560010306269

Author: Tor Wallin Andreassen

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2036886280

FWCI: 10.74

Cites: 66

Cited by: 500

Related to: 10