Work

The cumulative effect of satisfaction with discrete transactions on share of wallet

Year: 2014

Type: article

Study design: Observational Study

Source: Journal of service management

DOI: 10.1108/josm-08-2012-0163

Authors: Timothy L. Keiningham, Lerzan Aksoy, Edward C. Malthouse, Bart Lariviere, Alexander Buoye

Institutions: Fordham University, Northwestern University, Northwestern University, Ghent University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funders: Pfizer, Northwestern University, University of Notre Dame, Fordham University, Universiteit Gent, Koç Üniversitesi

OpenAlex ID: W2039077779

FWCI: 3.666

Cites: 91

Cited by: 30

Related to: 10