Work

The effects of distributive, procedural, and interactional justice on postcomplaint behavior

Year: 1997

Type: article

Source: Journal of Retailing

DOI: 10.1016/s0022-4359(97)90003-8

Authors: Jeffrey G. Blodgett, Donna J. Hill, Stephen S. Tax

Institutions: University of Mississippi, Bradley University, University of Victoria

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W2040384293

FWCI: 11.72

Cites: 54

Cited by: 1,442

Related to: 10